Help Center

Help Center

Here are some answers to some of the most common questions. If your question isn't answered here, or you have a question about your order, please use the contact form further down the page and we'll get back to you asap!

Do you have a physical shop?
No we don't. Wiccan Spells is first and foremost an informational website about Wicca, paganism and magick, and we consist of a small team spread out around the globe, so we don't have a physical headquarters as such. We opened up our online shop after getting the opportunity to partner with a US-based manufacturer of magickal supplies - we process all orders online, and send them to our manufacturer's warehouse, and they then send out the order.

How secure is Wiccan Spell's payment system?
All payments are made through Paypal, which means that we never have access to your credit card details, nor are they stored on our website. The only information that we receive is your shipping details. Additionally, your purchase is also protected by Paypal's Buyer Protection.

What type of payments do you accept?
We currently accept Paypal, credit and debit card payments.

How much is shipping?
Shipping will be calculated based on USPS shipping prices when you check out. US orders over $75 are offered free shipping.

How long will it take for my order to ship?
Most orders will be shipped the next business day, but during exceptionally busy times the order processing time may increase to up to 2-3 days. From there, it will take around 3-5 business days to arrive for domestic orders, and 1-4 weeks outside the US. For items intended to arrive before a given holiday or event, we recommend ordering some weeks in advance.

What is your return and refund policy?
We offer a 30-day returns policy if you are not 100% happy with your order. Just send us a message below with your order number, and we will get back to you with a return address.
Shipping fees are not eligible for refunds, and on the occasion that the wrong address has been provided by the customer, we cannot guarantee a refund unless the package is sent back to us by the recipient.

What if I receive the wrong items, or if the items are damaged?
Please contact us immediately with your details, and we will send you a replacement at no extra cost. We may ask you to provide a photo of the items received for our records.

Can I cancel or change an order after it has been made? If you have made a mistake with your order or shipping details, please contact us immediately. Once the order has been processed by our manufacturer, it cannot be changed. You can however send the order back to us for a refund once it has arrived, but shipping fees are not eligible for refund.


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About Wiccan Spells

Spiritual goods should be made by spiritual people, which is why we at Wiccan Spells have teamed up with artisans who put love, care, and most importantly - magick - into their work. Whether you're looking for altar tools, spell supplies, divination tools, jewelry or books, we have you covered!

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